Customer Service Representative/Call Center
Cary, NC Cary, NC Contract Contract $22 - $25 an hour $22 - $25 an hour 4 days ago 4 days ago 4 days ago Job Title:
Customer Service Representative Location:
Cary, NC Duration:
3 Months Description:
- As a Specialist Call Center, you will be a part of the Global Business Services (GBS), HR Operations team based in Cary, NC.
You will handle service processes related to the Employee Life Cycle, as well as customer service to our employees in the United States and Puerto Rico.
You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated matters, and responding to questions and issues related to benefits, payroll, and general HR queries in a timely and efficient manner.
Strategy & Plan-ning Supports with implementation of key strategies and projects as identified or as-signed.
Supports business process strategies for Employee experience to achieve efficiency, productivity, and improved control.
Operational Ser-vices Provide day to day customer service via phone from 8:
30am - 5:
00pm EST with prompt and professional responses to client and internal inquiries.
Provide basic information/guidance relating to policies and procedures, payroll, com-pensation, benefits, performance management, verification of employment etc via phone (helpdesk), ticketing systems or emails.
Partner with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and Em-ployee Life Cycle teams in the US and PR.
Ensuring confidentiality and data protection, execution and delivery of information and services according to defined Service Level Agreement(s).
Maintain an organized workflow by successfully monitoring and following up on all items assigned, including seeing problems through to resolution and closure with cli-ents.
Assists with both internal and external audits to ensure complete, timely and accu-rate responses are provided.
Builds and maintains relationships by collaborating across business units and depart-ments to foster trust, commitment, accountability, and results.
Processing rule-based transactions related to payroll and benefit changes.
Perform other related duties as required and assigned.
Customer Experience Provide necessary research, problem solving and resolution support for clients.
Esca-late more complex issues to management, as needed.
Foster a strong customer service culture in the team to ensure a quality service is de-livered.
Record employee inquiries in an appropriate ticketing system.
Continuous Improvement Identify and implement improvement ideas by challenging the status-quo (especially processes that are manual/repetitive) Basic
Qualifications:
A relevant Associate's degree with two years of customer service/case management experience or an equivalent combination of experience and education.
1-3 years minimum experience in resolving HR, benefits and payroll inquiries.
Fluent in English, bilingual preferred (Spanish) Optimistic, positive and proactive in approach to work Able to anticipate needs and is self-directed.
Capability to exercise critical thinking skills to investigate and resolve issues.
Ability to adapt to changing environment and support of multiple requests.
Good verbal and written communication skills HCM system experience required, SAP or Workday knowledge preferred Job Type:
Contract Pay:
$22.
00 - $25.
00 per hour Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Best number and email ID to reach you? Education:
Associate (Preferred)
Experience:
resolving HR, benefits and payroll inquiries:
3 years (Required) Required HCM system:
3 years (Required) Work Location:
In person As a Specialist Call Center, you will be a part of the Global Business Services (GBS), HR Operations team based in Cary, NC.
You will handle service processes related to the Employee Life Cycle, as well as customer service to our employees in the United States and Puerto Rico.
You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated matters, and responding to questions and issues related to benefits, payroll, and general HR queries in a timely and efficient manner.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative Location:
Cary, NC Duration:
3 Months Description:
- As a Specialist Call Center, you will be a part of the Global Business Services (GBS), HR Operations team based in Cary, NC.
You will handle service processes related to the Employee Life Cycle, as well as customer service to our employees in the United States and Puerto Rico.
You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated matters, and responding to questions and issues related to benefits, payroll, and general HR queries in a timely and efficient manner.
Strategy & Plan-ning Supports with implementation of key strategies and projects as identified or as-signed.
Supports business process strategies for Employee experience to achieve efficiency, productivity, and improved control.
Operational Ser-vices Provide day to day customer service via phone from 8:
30am - 5:
00pm EST with prompt and professional responses to client and internal inquiries.
Provide basic information/guidance relating to policies and procedures, payroll, com-pensation, benefits, performance management, verification of employment etc via phone (helpdesk), ticketing systems or emails.
Partner with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and Em-ployee Life Cycle teams in the US and PR.
Ensuring confidentiality and data protection, execution and delivery of information and services according to defined Service Level Agreement(s).
Maintain an organized workflow by successfully monitoring and following up on all items assigned, including seeing problems through to resolution and closure with cli-ents.
Assists with both internal and external audits to ensure complete, timely and accu-rate responses are provided.
Builds and maintains relationships by collaborating across business units and depart-ments to foster trust, commitment, accountability, and results.
Processing rule-based transactions related to payroll and benefit changes.
Perform other related duties as required and assigned.
Customer Experience Provide necessary research, problem solving and resolution support for clients.
Esca-late more complex issues to management, as needed.
Foster a strong customer service culture in the team to ensure a quality service is de-livered.
Record employee inquiries in an appropriate ticketing system.
Continuous Improvement Identify and implement improvement ideas by challenging the status-quo (especially processes that are manual/repetitive) Basic
Qualifications:
A relevant Associate's degree with two years of customer service/case management experience or an equivalent combination of experience and education.
1-3 years minimum experience in resolving HR, benefits and payroll inquiries.
Fluent in English, bilingual preferred (Spanish) Optimistic, positive and proactive in approach to work Able to anticipate needs and is self-directed.
Capability to exercise critical thinking skills to investigate and resolve issues.
Ability to adapt to changing environment and support of multiple requests.
Good verbal and written communication skills HCM system experience required, SAP or Workday knowledge preferred Job Type:
Contract Pay:
$22.
00 - $25.
00 per hour Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Best number and email ID to reach you? Education:
Associate (Preferred)
Experience:
resolving HR, benefits and payroll inquiries:
3 years (Required) Required HCM system:
3 years (Required) Work Location:
In person As a Specialist Call Center, you will be a part of the Global Business Services (GBS), HR Operations team based in Cary, NC.
You will handle service processes related to the Employee Life Cycle, as well as customer service to our employees in the United States and Puerto Rico.
You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated matters, and responding to questions and issues related to benefits, payroll, and general HR queries in a timely and efficient manner.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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