Pharmacy Customer Service Representative
Cary, NC Cary, NC Contract Contract Up to $19 an hour Up to $19 an hour 11 days ago 11 days ago 11 days ago Position:
Pharmacy Customer Service Representative Location:
Cary, NC Duration:
3-6 months
temp-to-hire!!! Pay rate:
$19/hr on W2 Note:
Work Schedule:
The candidate should be able to work the following schedule:
Monday-Friday 9-6, 10-7, or 11-8 This role will start Onsite.
It will become a Hybrid once the candidate is proficient.
The candidate should live within a reasonable driving distance of Cary, NC
Job Description:
1
years customer service experience Proficient computer skills Microsoft Office experience (Teams, Outlook, ect.
) Telephone/Customer Service experience Experience in Pharmaceuticals and medical a plus.
(Preferred) Job Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.
) Job Type:
Contract Pay:
Up to $19.
00 per hour Expected hours:
No less than 40 per week
Benefits:
Health insurance Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Cary, NC 27511:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Call center:
1 year (Required) Customer service:
1 year (Required) Work Location:
Hybrid remote in Cary, NC 27511 Job Responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
Pharmacy Customer Service Representative Location:
Cary, NC Duration:
3-6 months
temp-to-hire!!! Pay rate:
$19/hr on W2 Note:
Work Schedule:
The candidate should be able to work the following schedule:
Monday-Friday 9-6, 10-7, or 11-8 This role will start Onsite.
It will become a Hybrid once the candidate is proficient.
The candidate should live within a reasonable driving distance of Cary, NC
Job Description:
1
years customer service experience Proficient computer skills Microsoft Office experience (Teams, Outlook, ect.
) Telephone/Customer Service experience Experience in Pharmaceuticals and medical a plus.
(Preferred) Job Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.
) Job Type:
Contract Pay:
Up to $19.
00 per hour Expected hours:
No less than 40 per week
Benefits:
Health insurance Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Cary, NC 27511:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Call center:
1 year (Required) Customer service:
1 year (Required) Work Location:
Hybrid remote in Cary, NC 27511 Job Responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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