PROJECT MANAGER
QualificationAssociate of science, B.
E, B.
I.
S(Bachelor of Information Sciences), B.
I.
T, B.
Sc (Hons), BA(Hons), Bachelor of Arts, Bachelor of Business Studies(BBS), BBA, BBM, BCA, BCom, BCS, BE/B.
Tech (Hons), BSc(Eng) - Bachelor of Science in EngJob Description (Posting).
Ensures that the team performs and adheres to standards of excellence and professionalism Developing and demonstrating an understanding of end user and company needs Analyzing the performance of Service Desk activities and documented resolutions.
Creating and maintaining a Service Desk training program for increased business, customer service and technical knowledge Oversee and Implement Incident, Problem, Change and Knowledge management processes Deliver support services to meet SLA commitments to customers Oversee Incident Management, including incident creation, incident routing, immediate resolution tasks, and phone/email/chat response Deliver a Service Desk that has 24/7 coverage and availability Ensure knowledge base quality is consistently maintained, meaning useful to employees and customers alike Enforce policies and procedures and provide continuous process improvement to lead to faster resolutions Responsible for planning, organizing, and implementing any new Service Desk standards Manage team performance, provide leadership and mentoring, and use a wide range of tools and techniques to create and maintain a collaborative, motivated, and positive team atmosphere Act as escalation for technical support when necessary (1.
) Understand client requirements and accountable in ensuring support team is meeting client expectations (2.
) Brining new ideas and innovation for process development and overall organizational progress.
(3.
) Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning (4.
) Individual should have ability to provide solutions commensurate with the customers needs within the ambit of the given environment so as to lead to business results.
(5.
) Supervise and coach Team Leaders, Managers on weekly basis Recommended Skills Business Processes Coaching And Mentoring Customer Service Incident Management Knowledge Base Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
E, B.
I.
S(Bachelor of Information Sciences), B.
I.
T, B.
Sc (Hons), BA(Hons), Bachelor of Arts, Bachelor of Business Studies(BBS), BBA, BBM, BCA, BCom, BCS, BE/B.
Tech (Hons), BSc(Eng) - Bachelor of Science in EngJob Description (Posting).
Ensures that the team performs and adheres to standards of excellence and professionalism Developing and demonstrating an understanding of end user and company needs Analyzing the performance of Service Desk activities and documented resolutions.
Creating and maintaining a Service Desk training program for increased business, customer service and technical knowledge Oversee and Implement Incident, Problem, Change and Knowledge management processes Deliver support services to meet SLA commitments to customers Oversee Incident Management, including incident creation, incident routing, immediate resolution tasks, and phone/email/chat response Deliver a Service Desk that has 24/7 coverage and availability Ensure knowledge base quality is consistently maintained, meaning useful to employees and customers alike Enforce policies and procedures and provide continuous process improvement to lead to faster resolutions Responsible for planning, organizing, and implementing any new Service Desk standards Manage team performance, provide leadership and mentoring, and use a wide range of tools and techniques to create and maintain a collaborative, motivated, and positive team atmosphere Act as escalation for technical support when necessary (1.
) Understand client requirements and accountable in ensuring support team is meeting client expectations (2.
) Brining new ideas and innovation for process development and overall organizational progress.
(3.
) Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning (4.
) Individual should have ability to provide solutions commensurate with the customers needs within the ambit of the given environment so as to lead to business results.
(5.
) Supervise and coach Team Leaders, Managers on weekly basis Recommended Skills Business Processes Coaching And Mentoring Customer Service Incident Management Knowledge Base Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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