Asst BDC Manager
100 Auto Mall Drive, Cary, North Carolina 27511
Summary:
Responsible for assisting the Business Development Manager to lead the Business Development Center. The Assistant Business Development Center Manager is responsible for assisting with operations, productivity results, employee supervision, and customer satisfaction in the Business Development Center. Ensure customer satisfaction and procure new business for the center in sales and/or service.
Supervisory
Responsibilities:
This job has direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
- Assists with training and supervision of Business Development Representatives.
- Makes recommendations to Business Development Manager and Human Resource in hiring and discipline decisions.
- Works closely with department managers to ensure customer satisfaction
- Assists with setting productivity goals for Business Development Representatives
- Monitors goal achievement for Business Development Representatives
- Makes recommendations for spiff programs for Business Development Representatives
- Ensures delivery of excellent customer service to customers
- Maintains effective employee relations
- Attends weekly manager meetings
- Assists with overseeing the follow up with shoppers through telephone, mailings and electronic media prior to purchase
- Assists with overseeing the follow up with customers through telephone, mailings and electronic media after purchase
- Assists with overseeing the follow up with customers through telephone and mailings after service
- Reviews responses to incoming e-mails by customers via electronic media
- Approves preparation of customer follow-up letters
- Assists with Maintaining the dealership website and social media page
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
o High School Diploma
Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work
Experience:
o Accounting
o Automotive
Business
o Human Resources
o Information Technology
Desired Work
Experience:
o up to 3 years
3-5 years
o 5
years
Education/Work
Experience:
Prior Customer Service and/or Business Development experience. Supervisory experience preferred. Strong interpersonal skills. Ability to improve customer satisfaction by resolving complex customer concerns.
Certificates and Licenses:
Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Advanced knowledge of Microsoft Office products. Advanced ability and knowledge of Dealership Management System and additional software programs to support operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
Environment Demands:
Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
https:
//www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
.Estimated Salary: $20 to $28 per hour based on qualifications.
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