Network Operations Center Technician
iGLASS Networks iGLASS Networks Cary, NC Cary, NC Full-time Full-time $57,200 - $71,500 a year $57,200 - $71,500 a year 17 hours ago 17 hours ago 17 hours ago iGLASS Networks is a leading provider of outsourced 24/7 network operations center (NOC) services.
Companies nationwide depend on iGLASS to observe, report, and maintain the health and operation of their networks and critical applications, every moment of every day.
Based in Cary, NC, iGLASS Networks has been in operation since 1997 and offers a friendly, casual work environment, industry-leading compensation, and competitive benefits including 401(k) and health, dental, disability, and life insurance coverage.
Position:
Network Operations Center (NOC) Technician Description:
Our NOC Technicians are the front line of the iGLASS Service.
NOC Technicians configure, monitor, and maintain the iGLASS Environment.
They notify customers and creatively problem-solve to resolve issues in our customers' computing environment and respond to inquiries when they arise.
Our technicians work with a diverse set of technologies and over time develop a broad breadth of skills.
Primary
Responsibilities:
Monitor iGLASS Software to detect customer issues Notify customers when alarms are detected Configure iGLASS Software to monitor customer equipment Respond to customer inquiries and make changes to the system Configure iGLASS equipment for monitoring Document new iGLASS work procedures as they develop Follow customer run book to provide tier-1 remediation
Qualifications:
Experience working in a computer networking environment Associates Degree or higher in Computer and/or Information Technology or equivalent work experience Proven knowledge of IP and Ethernet required Ability to analyze and solve technical issues Working knowledge of LINUX desired Windows AD experience a plus Experience with cloud-based environments like AWS and Azure a plus Effective oral and written communication skills Job Type:
Full-time Pay:
$57,200.
00 - $71,500.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Experience level:
1 year Education:
Associate (Required)
Experience:
Linux:
1 year (Preferred) Microsoft Windows Server:
1 year (Preferred) Computer Networking:
1 year (Required) License/Certification:
CCNA (Preferred) Ability to Commute:
Cary, NC 27511 (Required) Work Location:
Hybrid remote in Cary, NC 27511 Primary
Responsibilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Companies nationwide depend on iGLASS to observe, report, and maintain the health and operation of their networks and critical applications, every moment of every day.
Based in Cary, NC, iGLASS Networks has been in operation since 1997 and offers a friendly, casual work environment, industry-leading compensation, and competitive benefits including 401(k) and health, dental, disability, and life insurance coverage.
Position:
Network Operations Center (NOC) Technician Description:
Our NOC Technicians are the front line of the iGLASS Service.
NOC Technicians configure, monitor, and maintain the iGLASS Environment.
They notify customers and creatively problem-solve to resolve issues in our customers' computing environment and respond to inquiries when they arise.
Our technicians work with a diverse set of technologies and over time develop a broad breadth of skills.
Primary
Responsibilities:
Monitor iGLASS Software to detect customer issues Notify customers when alarms are detected Configure iGLASS Software to monitor customer equipment Respond to customer inquiries and make changes to the system Configure iGLASS equipment for monitoring Document new iGLASS work procedures as they develop Follow customer run book to provide tier-1 remediation
Qualifications:
Experience working in a computer networking environment Associates Degree or higher in Computer and/or Information Technology or equivalent work experience Proven knowledge of IP and Ethernet required Ability to analyze and solve technical issues Working knowledge of LINUX desired Windows AD experience a plus Experience with cloud-based environments like AWS and Azure a plus Effective oral and written communication skills Job Type:
Full-time Pay:
$57,200.
00 - $71,500.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Experience level:
1 year Education:
Associate (Required)
Experience:
Linux:
1 year (Preferred) Microsoft Windows Server:
1 year (Preferred) Computer Networking:
1 year (Required) License/Certification:
CCNA (Preferred) Ability to Commute:
Cary, NC 27511 (Required) Work Location:
Hybrid remote in Cary, NC 27511 Primary
Responsibilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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