Command Center Specialist

Company Name:
Yochana IT Solutions INC Information Technology and Services
Job Description:
Should have relevant experience on server support and ticketing tools
Should have good knowledge in UNIX, AD, Network Devices, Windows & Backup.
Ready to work in only Night Shifts (24x7x 365 model)
Fundamental knowledge of Networks
Exposure to any monitoring/ticketing tool, MOM 2005, BPPM, HPNNM Exec.
Good communication skills
Experience on Incident lifecycle process and ITSM tool eg: Remedy
Real time acknowledgement and ownership of IT infrastructure alerts.
Quickly address the critical alerts and follow up with respective teams till the resolution.
Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.

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