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Application Support Engineer

Company Name:
Arca24.com
Salary period: Annual
Application Support Engineer Cary, NC 6 Month Contract
You re covered with CompuCom. We offer our temporary employees full benefits. Always have. Always will. Join us!
The Engineer in this role will be assigned to our clients core application team. This team provides Tier 2 application and customer support for the SaaS product offering. An ideal candidate would have 2-5 years system administration experience, along with some network and SQL knowledge. The job will have a significant customer focus; experience working at a Help Desk would be valuable. The person we choose would receive education on the applications included in the clients SaaS product offering.
Work duties to include:
Tier 2 application and customer support Break-fix support Project related tasks Rotating pager duty; currently 24/7 for one week about every 7-8 weeks Required to work weekends occasionally for maintenance, usually on Saturday
Skill sets:
Unix/Linux (1-3 years) beginner/intermediate required Windows (1-3 years) beginner/intermediate required Customer Service skills intermediate level required Ticketing System experience intermediate level required SQL knowledge preferred Networking (CCNA) - preferred
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit the website.

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